Call-centre cover letters are letters defining and representing all call centre jobs. Call-centre or information outsourcing industry is a booming sector at present given its immense appeal and demand in the international market. Multitudes of people are striving to make a foothold in this region and therefore, cover letters assume a very important place in this context. The candidate is completely accountable for the letter he writes to the recruiter which makes it all the more necessary to know the intricacies of a formal cover letter.
Use one of the following covering letters if you are going to apply for a Call Centre job in the UK or anywhere else you want to.
Don’t forget to customise these letters before sending them to the employers. You should also make sure that your letters haven’t got any spelling or grammatical mistakes.
You will need to be fluent in English in order to get a Call Centre job.
Call Centre Cover Letter Example
Mr. A. Employee
1, My House
I would like to express my desire to be a part of your organization in the position of a customer care executive. It has been my long cherished dream to work in one of the best call centres like yours.
I am currently working as a senior tele caller for Wipro Outsourcing Limited for a banking process. My job responsibility includes attending to the queries of the customer regarding their banking account and making any sort of changes in the account if requested by them. I believe that I am a very patient listener which helps me in understanding the needs of the customer. I also believe that I have excellent communication skills.
I am enclosing a copy of my resume and work experience certificate along with the cover letter for your reference.
Call Centre Cover Letter Template
Subject: (state the purpose of writing the letter)
Dear ________ (name of the recipient with appropriate title before it),
This is to inform you that I would like to apply for the position of (name of the position) in your organization.
I am currently working as (current designation) since (total number of years) in (name of the organization). I am working for a (kind of process). I believe that I am a patient listener and have the ability to convince the customer that their needs are being attended to. I also have strong communication skills which helps the customer to understand me easily. I believe in complete customer satisfaction.
It will be a great honour for me if I am able to be a part of your organization. I am herewith enclosing my resume for your reference.
Call Centre Cover Letter Format
Subject: (briefly state your purpose for writing the application)
Dear (name of the recipient),
First Paragraph: In the first paragraph state the reason for writing the letter. Also state the position that you are applying for in the call centre. In case if you have come across the vacancy in an advertisement, do mention that as well.
Second paragraph: In this paragraph the sender needs to give information about himself. He needs to mention his previous work experience and designation. It is very necessary to mention how good his communication skills and customer handling skills are as these are very important aspects in a call centre job. Also do mention the total number of years worked in a call centre.
Third paragraph: In this paragraph express your gratitude and express your desire to join the company.
Name of the sender
Enclosure: (documents enclosed)
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