A call-centre cover letter must specify the purpose and subject of the letter in the initial space. It must be written with an added flavour that would make it qualify as a personal resume. All the crucial information regarding the candidate’s past experiences must be outlined. It must be mentioned if the candidate has the special software specialization skills of a call centre agent. An ability to resolve customer problems effectively would be duly appreciated if given in the letter.
Hence a call-centre cover letter is characterised by the following points:
- It is brief and concise.
- It reveals the candidate’s telemarketing, typing, software application and interfacing skills.
- It provides an overview of the candidate’s tasks and operations.
Call Centre Supervisor Cover Letter
Mr. A. Employee
1, My House
Any Street
This Town
PO57 3DE
With reference to your advertisement in Times Job on 8th February, 2010 I wish to apply for the post of Call Centre Supervisor in your organization as I feel that my credentials match up with your needs and requirements.
I am currently working as a supervisor in a reputed call centre Wipro BPO Limited since last three years. In the present organization I am working for a banking process. My job responsibility includes leading a team of tele callers and ensuring that they are following the call procedures properly. I also have to provide training to the team members and look into the overall performance of the team. I believe that I have strong leadership and motivational skills.
I am enclosing a copy of my resume and work experience certificate for your reference.
Kind regards
Full Name
Call Centre Manager Cover Letter
Mr. A. Employee
1, My House
Any Street
This Town
PO57 3DE
With reference to an advertisement in Jobs Now on 1st of February, 2010, I would wish to apply for the position of process manager in your organization. It has always been my long cherished dream to be a part of a reputed organization like yours.
I am currently working as a process manager for Spider Web Services Limited. My job responsibility includes coordinating with the clients in case there is any change in the policies and procedures in the process and updating the team managers with the same. I am also responsible for looking after the overall working of the process department. I believe that I have great leadership skills and have faith in the belief that with great power comes great responsibility.
I will be grateful if you consider me for this position. I am enclosing a copy of my resume with this letter.
Sincerely,
Full name
Call Centre Manager Cover Letter
Mr. A. Employee
1, My House
Any Street
This Town
PO57 3DE
I would like to express my wish to join Good Hearing Call Centre in the position of a call centre director. It has always been a long cherished desire to be a part of your organization.
I have a total work experience of ten years in the call centre industry. I am currently working as a director in BPO Techno Solutions since two years and prior to that I was working as an operations manager in Zen Solutions. I believe that I have complete knowledge about the operations of a call centre and have strong administration skills.
It is everyone’s dream to work in the best company in any field, so it will be a great honor if I could be a part of your organization. Please find my resume enclosed with this cover letter.
Regards,
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